They did everything to prevent me from getting my account back.

They sent $725 on Facebook using my card and then created several fake ig accounts. They posted ISIS banner as my display pic and child pornography to close my private account permanently, preventing access to my RERG Facebook page and Instagram. TL DR version: The hackers did a really thorough job. Because they submitted a ticket, I got an email within 48 hours and was able to activate my facebook again. They asked me for some info and they submitted a ticket. The #2 and #3 Facebook staff helped a lot. IвЂ™ll look into it.вЂќ But he didnвЂ™t ask for any of my details, how was he going to look into it? The #1 Facebook guy said to my friend A, вЂњOh so sorry to hear this. IвЂ™m going to name the Facebook staff #1, #2, and #3. This is going to sound like a fairy tale where the first little goat crossed the bridge, the second goat crossed the bridge, the third goat crossed the bridge. But a startling number of people donвЂ™t know any Facebook workers this was very surprising to me since the friends I asked for help work in Google, TikTok, digital marketing, media agencies, etc.ДЇinally three friends responded they had friends working at Facebook. Some friends do know Facebook people but somehow they are afraid to approach them for help. On 14th Dec Tue, I asked my friends for help, вЂњDo you know anyone working for Facebook? I need to speak to somebody.вЂќ When I asked for help, many people responded that this is a common problem.

I need a human being to speak to to solve my issue. Everything is automated, forms are automated, replies are automated. Because my personal Facebook account is tied to my RERG page and Instagram account, it means that I cannot access them too.

I havenвЂ™t heard from them yet.Д«ecause it was the weekend, I waited for a while for Facebook to respond.Д®ventually, Facebook rejected my application to access to my own account. Then I also filled in a Facebook form to report the fraud. However, why wasnвЂ™t I notify of this transaction? Why didnвЂ™t DBS and Facebook do the two-factor authentication? She said that the bank would raise a dispute with Facebook which will take 60 days and in the meanwhile, the bank will credit me the $725 first within 7 working days. She immediately cut off my compromised card but she couldnвЂ™t stop the transaction. Upon seeing my bank account, I immediately called DBS hotline (18) and told them about it. Hackers added me as an admin and advertiser to this facebook page, and used my money to advertise the page.

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